What if I want to get VTT files for both Roll20 and Fantasy Grounds?
If you’ve pledged for either system as part of the Kickstarter but want to get both, you can add a second type as an add-on here in Backerkit.
Last updated: June 07, 2022 02:57
What happens if I need to change my address?
You’ll enter your own address here in Backerkit. You can manually change it at any time later until we lock addresses, at which point we’ll send out a message here through Backerkit with 48 hours’ notice to check your address before we finalize them. If you happen to move after that point, just email us and we can still change your address manually.
Last updated: June 07, 2022 02:59
Are you still accepting magic item submissions with the Enchant an Item add-on?
In order to make sure the production of the Ultimate Treasury is not delayed, we are not taking any further “Enchant an Item” magic item submissions. If you are an Ultimate Enchanter backer and have not sent in your item and art request, let us know ASAP, as those were supposed to have been submitted by June 1st. If we can, we’ll get your item in.
Last updated: June 07, 2022 03:01
Why is international shipping so expensive?
Unfortunately shipping costs have skyrocketed over the past several years, starting even before the pandemic. We are continuing to seek out reliable international partners to make shipping easier but have not found one that works yet. The shipping costs here represent the best discounted rates we have been able to get through the PirateShip mailing service, which for international shipments typically goes via UPS Worldwide Expedited and include up to $100 of insurance on each shipment.
Last updated: June 07, 2022 03:06
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.